This FAQ's provides answers to basic questions about Nita Fashions.
- I would like to feel the fabrics before ordering my clothes. What should I do?
A complimentary set of fabric swatches can be sent to you upon request. Please email us with the fabric numbers of your choice, along with your full name, telephone number and mailing address.
- I just submitted my order but realized that I want to make a few changes. What should I do?
As orders get processed very quickly (within 24 Hours), it is important that you email us with the changes you would like to make to your order before we cut the fabric.
- I would like to order new suits and shirts with the same style and size as my previous order. Would you have those details?
If you have purchased with us in store or on one of our trunk shows, we have these details saved on our offline database. Whilst making your new online purchase please click the option which reads: “Please follow my most recent size/style from my most recent in store/ trunk show purchase. If more than one style has been selected during your in store/ trunk show purchase, we will email to clarify this information with you.
If you have purchased with us online, please login to your profile on our website to view your previous online purchase. Your previous style and size is recorded on your profile and you can select which one you wish to use.
- Do you provide the option to purchase gift coupon?
You may purchase a gift coupon on our website. When purchasing the gift coupon, be sure to enter the name & email address of the person you would like to gift it to, after confirming payment. If you or your friend does not receive the email within 30 minutes after you confirm payment, please email us.
Note: Gift coupon amount is nonrefundable and must be used before the expiration date.
- Can I save the styles I have designed and placed in my shopping cart?
Yes your shopping cart will be saved on your profile. Be sure to have logged in to your profile for it to be saved on your account. The design you have created for your suits and shirts can be saved with a nickname and can be selected when you are ready to make your purchase.
- How long does it take for me to receive my order?
Once your order has been placed, it takes around 4-5 weeks for you to receive, if placed online. Orders placed in person with our chief tailor take 6-8 weeks to be received. All accessories and sample books take 7-10 days for you to receive. We only use shipping companies that are well recognized such as DHL and FedEx to make sure our customer receive the best service.
- What is the shipping cost?
All prices listed on the website is inclusive of standard shipping where you will receive your customized merchandise within 4-5 weeks. If your order total is less than US$250, then we charge an additional US$30 for shipping.
You can request for expedited shipping for US$75 per suit and US$ 15 per shirt. Orders placed with expedited shipping will be received within 2-3 weeks.
- Are there different shipping methods to choose from?
For small items such as accessories, sample books, and measurement tape etc. we always use standard airmail. Your custom made garments will be sent via a courier, such as UPS, FedEx and DHL.
- I received a delivery note/or phone call saying there was no one there to sign for the package on delivery, what do I do?
Please email us and we will provide you with the tracking information and you will be able to contact the courier to reschedule delivery.
- I just received my order and there is a stain on my suit/shirt. What do I do?
At times there may be some touches of the tailor’s chalk, or a mark caused by the ironing process that was left over. For both suits and shirts, our recommendation is for them to be dry cleaned. If the stain does not disappear, please take a picture of the stain on the garment and email a picture to us.
- I just tried on my clothes but everything does not fit, what do I do?
Please send us pictures of you wearing the garment, including the front, back and side profile. In the email please also let us know what changes you would like to make.
- Can I make a return?
For custom made garments, as these items have been made specially for you in your size there is a no return policy, however we can make the adjustments for you and mail your garment back to you. If you are not satisfied with your custom made garment please email us and we will do our best to find a solution for you.
- I have chosen my fabrics online, but would like to be measured by your Chief Tailor on his next visit in my city, what do I do?
Please go to our schedule page to view which dates we will be in a city near you. You may make request for an appointment on the schedule page.
- Can I use my own material to make some suits or shirts?
On special situations as such, please email us letting us know you would like to use your own materials. If you are a returning customer we will have your measurements on file. For new customers, please email us with your measurements, along with the style of the garment you wish to purchase. It’s best to let us know how many yards of material you have so we can let you know if it enough to make the garments as per your request.
- How can I pay for my order?
We accept Visa, MasterCard and American Express only. All orders need to be paid in full at checkout for us to proceed with the order.
- How do I take my measurements?
When you reach the section to input your measurements, we have step-by-step instructions to guide you through each measurement. If convenient, we recommend that you have a local tailor measure you in order to get a more accurate size.
- What is the purpose of creating an online account?
Once you have created an online account, it is very convenient for you to make a purchase with us. Your measurements will be saved on the account; all styles you have personalized with us will be saved as well. This will make the re-order process very simple and easy. Your shipping address and billing address can be changed using your account. If there are any modifications on your size you can update the measurements on your account as well.
- What is your cancellation policy?
For orders that have not been processed (within 24 hours), we are happy to cancel that order.
Please check your Order Status on your profile;
All Orders > Order Summary > Order Status (Column) .